What is UTMOSTATTIRE and what does it offer?

UTMOSTATTIRE specializes in the resale of high-quality designer clothing and accessories, commonly referred to as "High End Fashion Clothing." We offer second-hand luxury designer items that possess exceptional quality and uniqueness, all at affordable and reasonable prices.

What is the shipping cost for international orders?

We offer worldwide FREE shipping, allowing customers from various locations to enjoy our curated collection.

Can I track my order once it's been shipped?

Yes, we provide order tracking information once your package has been shipped. You can monitor the shipping status and an estimated arrival time of your delivery online.

Where do you ship from? And how long does it take to ship it out?

All orders are being shipped from Switzerland, Germany or France by the respective national postal service. Orders are processed within 1-3 business days. 

What is the typical delivery time for international orders?

Delivery times for international orders can vary based on the destination and any public holidays that may occur. Rest assured, we always select the fastest tracked shipping method for your order to ensure it reaches you as quickly as possible.

Can I return my item(s)?

Yes, the customer has the right to return the item within 10 days of receipt if a delivered item has defects not mentioned in the description. Returns due to wrong size, color or unsatisfactory cannot be accepted. Please refer to our Terms & Conditions for detailed information.

Why choose second-hand designer clothing over new items?

Second-hand designer clothing offers exceptional value, allowing you to access luxury fashion at a fraction of the cost. You get the same quality, unique designs, and sustainability benefits while saving money. Find more about this topic on our article here.

Is the quality of second-hand designer clothing guaranteed?

Absolutely! We meticulously inspect and curate our collection to ensure all items meet our quality standards. For customer reviews you can check our Vinted, Grailed, Vestaire Collective or Depop Account. 

How can I ensure that the purchased items are genuine and match the condition described in the item description?

We guarantee the authenticity of all our items and ensure that any flaws or imperfections are mentioned in the description. Additionally, you can opt for payment through PayPal to benefit from buyer protection or purchase our items on one of the mentioned selling platforms such as Vinted, Grailed, Vestiaire Collective or Depop to have the added security provided by these third-party platforms.

How do you authenticate the designer items you sell?

We employ a rigorous authentication process to ensure the authenticity of all designer items. Our team of experts verifies each piece to maintain our high standards.

Can I sell my own designer clothing through UTMOSTATTIRE?

Absolutely! If you're interested in selling your own designer clothing through UTMOSTATTIRE, simply send us an email with all the details about the garments you'd like to sell. We'll guide you through the process and help you sell them quick!

What makes UTMOSTATTIRE's "fit pictures" unique?

Our "fit pictures" are professionally captured in a studio, featuring real models. This provides you with a perfect visual representation of how the garments look when worn, helping you make better buying decisions.

How often do you update your inventory with new items?

We strive to regularly update our inventory with fresh arrivals. Keep checking our website for the latest additions to our collection.

What payment methods do you accept?

We accept various payment methods, including major credit cards, Apple Pay, and PayPal, ensuring a convenient and secure shopping experience. When making the purchase with PayPal, please make sure that the shipping address matches the address verified by Paypal, otherwise UTMOSTATTIRE can not process the order.

Do you have a physical store?

UTMOSTATTIRE operates as an exclusively online platform, letting customers shop from anywhere with internet.

Are there any customs or import duties for international orders?

Customs and import duties may apply to international orders, depending on your country's regulations. Customers are responsible for any such fees.

How can I stay updated on new arrivals and promotions?

To stay informed about our latest arrivals, promotions, and fashion insights, you can subscribe to our newsletter or follow us on social media platforms.

What happens if an item I want is out of stock?

If an item is out of stock, you can write us an email with your desired garment and we will give our best to deliver it to you.

How can I contact your customer support team for assistance?

You can reach our customer support team through the "Contact Us" section on our website. We are here to assist you with any inquiries or concerns.

Can I request additional photos of an item before purchasing?

We provide multiple images of each item on our website. If you require additional photos of the unworn garment, please contact us through email and we will do our best to assist and provide you the photos you need.

Are all the items on UTMOSTATTIRE pre-owned, or do you also sell new designer items?

Our primary focus is on second-hand designer items. However, we may occasionally offer new designer pieces in specific collections or categories.